Returns & Exchanges

At Chouchou Intimates, we want you to feel confident and beautiful in your pieces, which is why we offer a 30-day return window for all unworn items with original tags and hygiene liners intact. Please note that for health and safety reasons, intimate apparel must be tried on over your own lingerie to be eligible for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain attached and undamaged.

• 3.
  Ship the Parcel

  Affix the prepaid shipping label provided via the portal and drop your package off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.