Frequently Asked Questions
Everything you need to know about your Chouchou Intimates experience.
How do I find my perfect fit?
We recommend consulting our comprehensive Size Guide located on each product page. Our intimates are designed to be true to size, but if you are between sizes, we suggest sizing up for maximum comfort.
What is your return policy for intimate apparel?
For hygiene reasons, we only accept returns on items that are unworn, unwashed, and in their original packaging with all tags and hygiene seals intact within 30 days of purchase.
How should I care for my Chouchou pieces?
To preserve the delicate lace and silk fabrics, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid machine drying or dry cleaning.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-14 business days.
Are your materials sustainably sourced?
Yes, we are committed to ethical production. We use OEKO-TEX certified fabrics and work exclusively with fair-trade certified manufacturing partners to ensure quality and sustainability.
Do you offer discreet packaging?
Absolutely. All Chouchou Intimates orders are shipped in plain, unmarked outer packaging to ensure your privacy from doorstep to delivery.